We will send you an email to tell you what time to arrive at the test centre. If you do not arrive at the correct time, we may cancel your test and you will not get a refund.
You will be at the test centre for up to 2 hours in total.
You will need to bring the photo identification you used to book the test. If you do not bring it you will not be able to take the test and will not get a refund. You must bring evidence of your address. This must show your full name. It must include the postcode you used to book the test and must be less than three months old. It must be:
There are no childcare or waiting room facilities at our centres for people who are not taking the test. Please do not bring children or other family members into the centre.
You may not take the following into the test room:
Cheating or attempting to cheat at the test is a serious offence. If you try to cheat we will not allow you to take the test. We will report you to the Home Office and the Police. You may be prosecuted and it may affect your application. You will not get a refund and we may also refuse to allow you to book any more tests. Cheating includes:
Test centre staff will treat you with respect at all times and will expect you to treat them in the same way.
Threatening or violent behaviour towards staff is illegal and will not be tolerated.
If you threaten, verbally abuse or are violent towards staff you will be asked to leave the centre without taking your test. You will be reported to the Home Office and the Police. It may affect your application and you may be prosecuted. You will not get a refund and we may also refuse to allow you to book any more tests.
When you have completed the test, we will ask you to wait in the waiting area until we give you your results.
If you leave the test centre before we give you your results letter, we will destroy it and will not offer a refund of the test fee.
You can take a practice test on the day of the test. Staff at the test centre will explain how to do this.
If you need help on the day, please ask the test centre staff.
If you have made any special requests when you booked your test, you will need to bring evidence to support the request (for example a letter from your doctor). The test centre supervisor will check this evidence is sufficient. If your evidence is not sufficient, or you do not bring it, you will not be able to take the test and will not get a refund.Back to top