Accessibility Statement
This statement applies to content published on the www.lituktestbooking.co.uk domain.
This website is run by PSI Services (UK) Limited (PSI). It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- Zoom in up to 400% without problems
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
In your message, include:
- The web address (URL) of the content
- Your email address and name
- The format you need - for example, plain text, braille, BSL, large print.
Contact Details
- Email: support@lituk.psionline.com
- Call: 0800 015 4245, Monday to Friday between 8am and 8pm
- By post at:
PSI e-Assessment
2nd Floor
Boardman House
64 Broadway
Stratford
London
E15 1NT
We will consider your request and get back to you within fourteen (14) days of receiving the request.
Reporting Accessibility problems with this website
We are always looking to improve the Accessibility of this website. If you find any problems not listed on this page or think we are not meeting Accessibility requirements (apart from as stated below), please contact us via email support@lituk.psionline.com.
Enforcement procedure
If you contact us with a complaint and you're not happy with our response, please contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’) in Northern Ireland.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’).
Technical information about this website’s Accessibility
PSI is committed to making this website Accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is deemed as partially compliant against the Web Content Accessibility Guidelines version 2.2 AA standard.
Non-accessible content
A portion of the content used on the website is generated by third-party sources. This content is accompanied by several accessibility issues that need to be addressed:
Payment Provider
- Non-text content that is presented on the page does not have a text alternative that serves the equivalent purpose. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
- The border around some input fields is failing on the colour contrast. This fails WCAG 2.2 success criterion 1.4.11 (Non-text Contrast).
- The placement text in some input fields is failing on the colour contrast. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Contrast).
Cookie Manager
- A modal dialog was present that did not have an accessible name. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships) and success criterion 4.1.2 (Name, Role, Value)
- Focus did not remain in the dialog. This fails WCAG 2.2 success criterion 2.4.3 (Focus Order) and success criterion 2.4.11 (Focus Not Obscured) and success criterion 2.4.12 (Focus Not Obscured)
- There is a button present that is not descriptive. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels)
- A button is displayed where the keyboard focus indicator is not visible. This fails WCAG 2.2 success criterion 2.4.7 (Focus Visible)
Map
- The embedded map has an accessible name, which is not descriptive of its purpose. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content)
Landing Page Youtube Video
- The iframe contains an invalid aria-label. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value)
- The iframe contains a non-descriptive link. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose)
- Some UI Elements within the Iframe are failing on contrast when in focus on keyboard. This fails WCAG 2.2 success criterion 1.4.11 (Non-text Contrast)
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
How we tested this website
We use the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible www.lituktestbooking.co.uk is.
We tested the service based on a user's ability to complete standard registration and booking journeys. All parts of the chosen journeys were tested, including documents.
In August 2025, the Digital Accessibility Centre (DAC) conducted an audit of a representative booking and registration journey on www.lituktestbooking.co.uk, from which accessibility issues listed above were identified.
What we’re doing to improve Accessibility
Following the audit conducted by the DAC in August 2025, PSI are fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Preparation of this Accessibility statement
Third party controls which have Accessibility issues are being phased out and more Accessible alternatives introduced.