Terms and Conditions

Please read these terms and conditions of use (terms) carefully before booking your Life in the UK Test at our what you need page (referred to below as the website).

Part A applies to all users of the website.

Part B applies if you register for a Life in the UK Test account.

Part A

1. Terms applying to all users of the website

Please read these terms carefully before using the website. Additional terms and conditions apply if you register for a Life in the UK Test account (Part B). These will be drawn to your attention during the process of registration.

In these terms, 'we', 'us' and 'PSI' means:

PSI Services (UK) Limited
Ranger House
Walnut Tree Close

which is the owner of this website and the PSI mark, and 'you' means the user of this website. We reserve the right to withdraw all or part of the website at any time.

For all correspondence regarding the Life in the UK Test please write to:

PSI e-Assessment
PO BOX 10358

By using this website you agree to be bound by these terms, the privacy statement and the copyright statement. You acknowledge that you are responsible for making backup copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.

Whilst we try to ensure that the website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the website or any materials made available via the website (except for death or personal injury caused by our negligence).

We cannot promise that access to the website will be uninterrupted or error free. We reserve the right to suspend access to the website between the scheduled maintenance window of approximately 2am to 4am GMT each day. There may also be occasions when access to the website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the website and the services offered via the website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of PSI.

You accept that you will not have a claim for breach of contract (either against us, UK Visas and Immigration or your Life in the UK Test centre) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the internet and the World Wide Web, including viruses.

We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the website or any content and/or facilities provided via the website:

The exclusions and limitations of liability contained in this section do not apply to:

  • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue
  • any loss or corruption of data
  • any indirect or consequential loss

Each provision of this paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

The receipt of the services is personal to you and you may not transfer your rights to receive the services to another person unless we have consented in writing to you doing so.

If any provision of these terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these terms shall not be affected.

If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in future.

These terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these terms shall be subject to the non-exclusive jurisdiction of the English courts.

2. Purpose of the website

The purpose of the website is to allow individuals to book the Life in the UK Test including registration.

3. Copyright

The materials on this website are protected by our copyright and other intellectual property rights as described in the copyright statement.

4. Third party links

We may provide links to third party websites from time to time. This may include links to sites owned by associated companies of PSI. Any links are provided for your convenience only and are accessed at your own risk. We are not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites and, unless otherwise stated, are not responsible for and do not endorse or recommend any third party website or its availability or contents or any agreement or understanding you enter into with a third party through a third party website. If you choose to use any of the links provided, you should ask for access to the terms and conditions and privacy statement of the third party website. PSI does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you in respect of these third party websites.

5. Amendments to the terms

We reserve the right to amend these terms from time to time. When we make a change we will update this page of the website. If we do so, the updated version will be effective as soon as it is uploaded on to this website. The date of the last revision to these terms is provided at the end of the terms. We recommend that you visit this page each time you visit the website to ensure that you are aware of and are complying with any changes that we have made to these terms. If you continue to use the website you will be deemed to have accepted those changes from the point at which these changes come into effect.

6. Contact us

You can contact us:
By telephone on 0800 015 4245, Monday to Friday between 8am and 8pm.

By post at:

PSI e-Assessment
PO BOX 10358

Part B

Terms applying if you register for a Life in the UK Test account

Please confirm you've understood the answers to these questions. These are the terms and conditions you must accept before booking your test.

1. How soon can I take my test?

The earliest test you can take is 1 days (24 hours) from the date of booking. You should be able to book a test within a month and will not have to wait longer than 2 months.

2. Can I change the time and date of my test?

When booking your test, please think about any events which might affect you taking your test (for example, having a baby) and allow enough time.

You can change the time and date of your test up to 3 days (72 hours) before your test and you will not have to pay a charge.

If you change the time and date within 3 days (72 hours) of your test, you will have to book and pay for a new test time. We will not refund the fee for the old test.

3. Can I take a test outside the UK?

Test centres outside the UK are only available for dependants of, or a serving member of, the British Armed Forces. If you do not fall into this category you cannot sit a test outside the UK.

Any tests booked by candidates who are not dependants of, or a serving member of, the British Armed Forces will not be permitted and you will not receive a refund of the test fee.

4. Why does the information I've given during registration have to be exact?

The information you give when you register for a test must be an exact match to the ID presented. If this information is not correct you may not be able to take the test and we will not refund your test fee. This is why you agree to check that you have entered your personal details correctly.

5. I only have one legal name, how do I register for the test?

If you only have one legal name your chosen method of ID should reflect this. In order to register for the test you must insert your one legal name twice (once in the first name field and again in the last name field).

6. How can I change the details I've given during registration?

You can change some of your details up to one day before the start of your test. You will not be able to change your first name or date of birth after registration. To do this:

  • log into your Life in the UK account
  • click on the "edit details" button in the "manage your details" section
  • change your details as needed
  • click "update my details" to save any changes

After this time, you cannot change your details.

If the following details are not correct on the day of your test, or not consistent with the ID provided, you will not be allowed to take the test and will not receive a refund of your test fee:

  • last name
  • country you were born in
  • nationality
  • place of birth
  • ID
  • ID must be in date (unless this is a passport or an immigration status document)

You will not be able to amend the following details after registration:

  • first name
  • date of birth

7. What ID do I have to bring to the test?

You must come to the test with the ID you registered with. If you arrive with a different ID or the details on the ID are not an exact match to the details given at registration, you will not be able to take your test and your test fee will not be refunded. If you have changed your name, you must provide acceptable ID in your new name. The list of acceptable ID documents is found here: ID Requirements.

Email nationalityenquiries@homeoffice.gov.uk for help if you do not have any of these documents.

This ID should be an original document (photocopies, printouts or electronic documents will not be accepted). A test supervisor will check your ID to make sure that:

  • the photo is a true likeness of you
  • it is in date
  • the details you have given during registration are correct
  • the signature you provide to confirm your attendance corresponds with the signature on the document

If you have registered in your married name you must provide identification for this name, you will not be able to use a marriage certificate or UK spouse Visa.

We will also ask you to sign a candidate attendee list to confirm you attended your test. The test centre will keep the signed list of candidate attendees for 12 months.

You will need to consent to a passport style photograph being taken before taking your test, you will not be able to take the test without this. If you have any concerns about having your photo taken, please speak to the test centre manager on the day of the test.

We aim to support all candidates with disabilities or learning difficulties by making test adjustments or other special arrangements. You can submit requests for special arrangements during the booking process. For further details please email specialarrangements@lituk.psionline.com.

If you have a previous gender, including a different name, and do not wish to use this in the test centre or show it on the test result, please email sensitivebookings@homeoffice.gov.uk before booking a test.

8. Can I take practice tests?

Yes, you can take a practice test. This is available at the beginning of your actual test.

9. Can I take notes while doing my test?

You can take notes. However, you must hand these over to the test supervisor before you leave the test room and we will then destroy them.

The test conditions will be provided to you in writing before the test begins. You must keep to them or we will ask you to leave and you will not receive a refund.

10. What will I be tested on?

We will test you on your knowledge of the official Life in the UK handbook. You cannot appeal or challenge the accuracy of the information in the handbook.

11. How and when will I get my test result?

When you have completed the test, you will be given your result verbally along with your unique reference number (URN). Your URN is your unique reference for your test result and must be quoted in all correspondence with the Home Office in regard to the test result. Your URN is unique for every test taken and can be found in your LitUK account.

You will be able to view all your test results on the LitUK booking system, just log into your account and view the results in the results tab.

12. What if I can't finish my test because of computer problems?

If for any technical reason you can't complete your test, please alert a member of staff immediately. If we are unable to recover your test you can take it again without having to pay. This will take place on a different day and is subject to availability.

13. What happens if I break the rules of the test?

Violent or aggressive behaviour will not be tolerated within our test centres. This behaviour will be reported to the Home Office and you may be prevented from attending the centre again. This may affect your application for citizenship or settlement.

If you try to cheat in any of the following ways, we will report this to the Home Office and it may also affect your application:

  • taking the test for another person
  • using any materials (electronic or printed) during the test
  • copying any part of the test (electronically or in text format) and removing it from the test centre
  • intimidating staff with threats or violent behaviour to either enable you to take your test or influence your test result
  • offering bribes to test centre staff to influence your result
  • using any other method to get the help of test centre staff to influence your test result
  • speaking to other candidates during the test
  • looking at other candidates' screens during the test
  • using any electronic communications device
  • writing notes on your person

If we think any of your behaviour is criminal, we will report it to the police and the Home Office. The test centre also has the right to remove you from your test session and cancel your test. Anyone suspected of cheating using fraudulent ID or electronic devices will have these items removed and retained by the centre. If you have acted in one of the above ways, you have no right to a refund.

14. What will happen if the registration, booking and test systems are not working?

Sometimes we have to interrupt access to the registration, booking and test systems for emergency maintenance or repairs, or to carry out upgrades to improve the systems. We may also interrupt access due to failures of telecommunications links and equipment or staffing issues which are beyond our control. In this situation you will not have a claim for breaking the contract (either against us or the test centre) or otherwise because the system or centre was not available for tests.

We will not be legally responsible to you for any of the following types of loss or damage arising out of or in connection with not taking the Life in the UK Test:

  • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue
  • any loss or corruption of data
  • any indirect or consequential loss

15. How can I make a complaint?

Before making a complaint, please read through the information about making a request for a refund. If, after having done so, you still wish to contact us with a complaint, you can contact us in any of the below ways:

By Phone: 0800 015 4245 Monday - Friday 8am to 8pm

By email: complaints@lituk.psionline.com

By downloading and completing a request for refund form.

Print and send it by post only to: PSI e-Assessment
PO BOX 10358

16. Who will store my personal information?

The Home Office is responsible for any personal information you have provided when registering to take the test. We at PSI process this information for the Home Office.

We hold this information securely and transfer it to the Home Office. For information on how the Home Office uses this information and how long they keep it, please contact the Home Office.

We will keep the registration information you have provided, plus the date of your test, for 3 years for audit purposes and to help prevent fraud.

We will also keep your information for as long as we need to for the purposes we collected it for, or if this is needed by law or to enforce or defend legal claims. We will not transfer this information to anyone else, unless we have to do so by law or in connection with legal proceedings.

We will combine the information from the tests to provide reports on, for example, pass rates, number of tests taken and so on. Nobody will be able to personally identify you from this information.

17. What if I disagree with these terms and conditions?

These terms are governed by English law. Any dispute arising between you and us (or the test centre) in connection with these terms will be dealt with by the English courts.

18. Optional Services

The following services below are entirely optional and are offered to at the prices included. There is no compulsion to take any of these services and a test can be purchased at the standard price.

Optional Services
Optional service What you get Additional fee How to book
Book a short notice testTake the test at short notice: you can now book your test within the next 24 - 72 hours.£15This service is available as an additional extra once you are in the booking process.
Book a Sunday testTake the test on a Sunday: to increase convenience you can now book a Sunday test at some test centres.£15 If the Sunday test you book takes place within 72 hours of your booking, you will only be charged one single fee of £15, not another additional fee for the short notice test.This service is available as an additional extra once you are in the standard booking process.
Buy the official handbookEnsure you are fully prepared for your Life in the UK test with the only official handbook on which the Life in the UK test is based.Based on current price at the TSO shopThe handbook is available as an additional extra once you are in the standard booking process.
Book a test centre for additional privacyWhere additional privacy is needed, a closed test session can be provided.Price on application

If you feel you require special arrangements, such as a reader and a scribe or if you wish to book a test centre for your own personal individual use this can be arranged.
Contact us on 0800 015 4245